Second story: Comments into leads, a farm lot developer in the Philippines.
- The situation:
- Comments and messages on a Facebook page, answered by hand, in two languages, at all hours.
- What was built:
- A chat to lead system that answers in seconds in the customer's own mix of languages, scores the lead, and hands to a human agent the moment payment comes up. Ten workflows handed over with a completion report, so the client can run it without us.
- What changed:
- 106 leads in the first three days. Four named incidents in the first month, each with the fix and the turnaround.